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Unitel Products - Aastra Communication Systems
 

 

 

 

Communication Systems
MD Evolution

MD Evolution offers you a range of environmentally-sound wired telephones that range from the simplified sophistication of IP phones to basic analog models. These are essential business tools for your enterprise. As well as the DECT cordless models designed to provide you with anytime, anywhere access. These telephones can be easily adapted to suit your organization’s needs. MD Evolution also offers contact voice server, incoming call distribution features, CTI and a very high performance, least-cost routing facility.

Today, MD Evolution is the choice of enterprises with anything between4 to 200 employees, this is the system that has fast become the power asset around the world. Small wonder, since MD Evolution has the capacity to provide sophisticated, business-specific applications that have been simplified to be as practical and as effective as possible. And the ability to grow with the evolving needs of enterprises to deliver exceptional performance and reliability at all times. MD Evolution goes a step further in making it possible for enterprises to leverage on their initial IT investments by incorporating IP technologies into their existing communication solutions. And it is also one of the products to be developed within Aastra’s ambitious environment program.

Benefits

  • Converged Communication systems built for between 2 to 200 extensions.
  • Four different sizes for you to select according to your business – MD Evolution M for small company and MD Evolution XL for medium company, as well as the, MD Evolution Mi and MD Evolution XLi that fits neatly in a standard server rack
  • Modular architecture to accommodate growth and change
  • A variety of features and solutions that you can always add as and when you need.
  • Networking capabilities to extend your enterprise geographically.
  • Simple and seamless reconfiguration.
  • Converged solutions that support IP Telephony and IP Networking.
  • Mobility functions for mobile users, home workers and people constantly on the move.
  • Hospitality solutions specially designed for hotels, conference centers and other service-related enterprises that require up to 200 extensions.
  • Call center functionality to improve your customer service or sales office.
  • Environmentally-sound design.

It’s small wonder that 50,000 MD Evolution systems have been sold in France, Belgium, Norway and Portugal countries.


Aastra BusinessPhone

BusinessPhone offers you a wide selection of solutions that target the specific needs of small and medium-sized enterprises. These range from Mobility solutions for your staff in the office or your team out in the field, to IP Telephony, Messaging and even Contact Center solutions. You name it, and BusinessPhone has it: So that you have the option of combining one or more solutions of your choice into your BusinessPhone. And getting a tailor-made solution built precisely to your needs.

Today BusinessPhone goes a step further in making it possible for enterprises to leverage on their initial IT investments by incorporating IP technologies into their existing communication solutions. And it is also one of the products to be developed within Aastra’s ambitious environment program.

Through it all, we have made sure that you can count on BusinessPhone to provide you with reliability through 99.999% uptime. And that is why we know that this is the communications system that will, quite simply, put your business well ahead… and truly in the lead.

Benefits

  • Converged Communication systems built for between 8 to 300 extensions.
  • Four different sizes for you to select according to your business - BusinessPhone 50 and BusinessPhone 250, as well as the, mid-sized BusinessPhone 128i that fits neatly in a standard server rack and not to forget BusinessPhone Compact an attractive choice for the small enterprise
  • Modular architecture to accommodate growth and change
  • A variety of features and solutions that you can always add as and when you need.
  • Networking capabilities to extend your enterprise geographically.
  • Simple and seamless reconfiguration.
  • Converged solutions that support IP Telephony and IP Networking.
  • Mobility functions for cordless users, home workers and people constantly on the move.
  • Hospitality solutions specially designed for hotels, conference centers and other service-related enterprises that require up to 300 extensions.
  • Call center functionality for up to 40 agents to improve your customer service or sales office.
  • Environmentally-sound design.
  • 99.999% uptime.

It’s small wonder that 100,000 BusinessPhone systems have been sold worldwide, with more than 7,000,000 installed lines in over 75 countries. Obviously, the world realizes that it takes the power of simple communication to stay ahead. And that’s the power of BusinessPhone


Aastra MX-One Telephony Switch

The MD110 Convergence Communication System has evolved to become part of the MX-ONE concept's the Aastra all-in-one communication solution!

The MX-ONE Telephony Switch enables our more than 40,000 MD110 customers to begin migration to MX-ONE with a simple upgrade. It is a natural step toward a future-proof and full server-based solution for these MD110 customers. By upgrading with our Telephony Switch release, customers can gain the cost benefits of new hardware with higher capacities and new software with enhanced IP and mobility functionality, and all this while protecting existing investments.

Existing customers with MD110 releases lower than MD110 BC12 are offered to upgrade their existing systems to the new MX-ONE Telephony Switch at new attractive upgrading prices.

Upgrading to MX-ONE Telephony Switch also permits integration of the new-generation MX-ONE hardware. A new embedded server board enables integration of MX-ONE Messaging, providing advanced Voice Mail and full Unified Messaging functionality.

For new customers, the MX-ONE Telephony Switch offers a fully IP-enabled communication system with true cellular integration (Mobile Extension), as well as, integration with business applications.

We also want to secure a controlled migration. D.N.A. will support the server-based offering, the MX-ONE V.2, as a branch node with own operator functionality. This will allow customers to add and fully integrate server based nodes in their existing MD110/Telephony Switch network with full application support. And then, when all nodes have been migrated to MX-ONE Telephony Server, the customers can migrate also all applications (D.N.A. Application Suite to MX-ONE Communication Organizer and MX-ONE Manager).

Branch office solutions familiar from MD110 systems accomplished, for example, with Remote LIM, Remote LIM over IP, IP telephony based solutions (IP extension combined with EBG/DRG) and MX-ONE Telephony System 1.0, are also supported by the MX-ONE Telephony Switch.

The new Telephony Switch software provides unique support for user mobility. It introduces new features such as Parallel Ringing and Single-Number indication, enabling a user to be presented by one number even when using different terminals, as well as enhanced manager/secretary monitoring functionality for IP phones. The Telephony Switch also introduces an ingenious solution to the challenge of identifying the location of emergency calls (112 or 911) made from IP phones. These new features will make the Telephony Switch solution very attractive for customers with high mobility requirements


Aastra MX-One Telephony Server

MX-ONE™ is designed to break down barriers and put you at the center of communications.
This means that you're completely unrestricted by location, time or media process. Voice, data, video and applications all converge over one network - public or private, fixed or mobile. Moreover, MX-ONE™ employs standard communication protocols like SIP, Session Initiation Protocol, and integrates with Microsoft LCS - Live Communications Server.

MX-ONE™ is the compact, scalable and future-proof server-based IP-PBX based on the Linux operating system and is built to take on the highly-dynamic business and technology environments. Plus, it has the inbuilt power to link up to 50,000 users, regardless of whether they are located at the headquarters, branch offices, remote home offices or are out traveling.

THE MAIN BENEFITS OF MX-ONE™
Maximize on Mobility - Access information everywhere regardless of location, device or media. MX-ONE™ offers Mobile Extension, free seating, WLAN/SIP and DECT.
Maximize on Flexibility - Move in time with change. Integrate mobile and fixed, voice and data, private and public. MX-ONE™ offers scability, a distributed concept with a centralized or decentralized approach and versatile HW options.
Maximize on Functionality - Enhance business performance. Increase productivity. And build customer loyalty. MX-ONE™ offers a broad range of applications and features, Microsoft LCS integration and SIP.
Maximize on Your Investments - Cut costs. Make the most of existing investments when integrating new technology. MX-ONE™ offers open standards, smooth migration and centralized operations based on IT practices.

ABOUT THE MODULES AND THE FUNCTIONALITY
MX-ONE™ is built on the following integrated modules that work transparently together as one completely unified entity.
Aastra MX-ONE™ TELEPHONY SYSTEM is the primary building block of MX-ONE™ - the telephony engine of the IP-PBX. It consists of a telephony server and a media gateway that can be simply integrated into your existing IT environment.
Aastra MX-ONE™ APPLICATIONS - The Contact Management Suite (CMG) offers a wealth of tools like instant messaging, corporate directories, call logs and presence profile management. And of course it's integrated with Microsoft Office/Outlook, Lotus Domino/Notes and Novell/GroupWise.
Aastra MX-ONE™ MESSAGING gives you total control over all your messages. It's fully compatible with Microsoft Outlook, Lotus Notes and Novell Groupwise and offers everything from basic voicemail to a comprehensive unified messaging system.
Aastra MX-ONE™ MANAGER integrates perfectly with today's IT management platforms. It offers full control over your MX-ONE™ communication networks from just one single workstation.

SOME OF THE MX-ONE™ HIGHLIGHTS:

  • Unique distributed architecture concept
  • 50,000 users
  • Hardware optimization and flexibility
  • SIP support on both the extension and trunk line, voice over WLAN
  • Improved system characteristics in the areas of redundancy and security
  • Advanced telephony features and legacy support
  • Broad range of end-user applications
  • Complete suite of Operation & Management tools
  • Integration with Solidus eCare™ Aastra multimedia Contact Center
  • Smooth migration of existing MD110 customers


 

Contact Centres
Aastra BusinessPhone Call Centre

The Business Phone Call Center is an Aastra Enterprise small system for a maximum of 40 agents. It helps you become more responsive to customer needs and use your resources more efficiently - and thereby control costs. Here s why.

The Business Phone Call Center is an auto-attendant that relieves pressure on call center agents. It has the ability to collect, store and analyze business-critical data, including both realtime and historical performances - vital for fine-tuning day-to-day operations and long-term planning.

You can use the functions of the Business Phone Call Center to conduct customer satisfaction surveys or to analyze sales patterns during marketing campaigns. The Business Phone Call Center will also help you plan your staffing levels, by providing data on indicators such as average answer-time or percentage of abandoned calls.

Automatic Call Distribution (ACD)
Integrated in the Business Phone core system, directs calls to the most appropriate call handling group, thereby enhancing communications and customer service.

Business Phone Call Center Supervisor
A Windows-based information management system that provides the supervisor with specialist software support to monitor and assist call-handling agents. The software also collects, analyzes and presents call data, giving you vital overviews of operational and commercial performance.

Business Phone Call Center Assistant
Provides a more efficient working environment for agents handling large volumes of incoming or outgoing calls. By putting telephony on the desktop PC, it provides rapid access to relevant data during a call and thereby helps to automate business processes.

Interactive Voice Response (IVR)
Provides information on hold, using advanced computer-telephony integration.


Aastra Solidus eCare

Aastra Solidus eCare™ solution offers enterprises of all sizes IP and mobility-enabled virtual contact centers across multiple sites. This enables dispersed customer service organizations to behave as one single unit.

Customers can be guaranteed of accessing the most appropriate agent – wherever they are located and on whichever communications medium they prefer to use.

Solidus eCare™ is the power that enables people to make the best business.Solidus eCare™ operates on the Aastra MD110 Convergence Communication System. As such the solution is capable of providing full IP contact center capabilities. And it comes empowered with Mobile Extension to equip remote or roaming agents with full PBX feature transparency.

Multi-site capabilities and centralized management provide the sound basis for building distributed contact centers. Enterprises are today faced with a critical need to conduct business over multiple and geographically dispersed locations. This will enable them to access a broader customer base and at the same time reduce the cost of providing their customers with the necessary service levels.

Get to know Solidus eCare™ today. And get to know a host of enhancements that include improved e-mail handling; support for IP extensions using IP fixed telephones and IP soft-phones, and a range of management tools to support the Virtual Contact Center.

Agent applications
There are few facilities within an organization as dynamic as a contact center. With continuous change comes a need for intuitive and flexible control. Desktop Manager is a sophisticated tool designed to enhance call control and contact center functions. By providing agents and supervisors with many powerful basic and advanced call-control features, Desktop Manager facilitates efficient call handling and the integration of different media. Licensing for advanced features is available on an individual basis, allowing for total customization and scalability of each contact center package.

Management applications
Managing a contact center should not be a difficult task. This powerful suite of management tools provides more penetrating insights into the contact center activity without adding complexity. The reporting, real-time viewing, networking, knowledge base management and configuration capabilities enable an organization to compare and contrast the use of different resources, and to analyze media inquiry processes and overall contact center efficiency. Multi-site capabilities and centralized management provide the sound basis for building distributed contact centers.

Self-service applications
This unique group of tools brings self-sufficiency to the contact center, enabling organizations to create customized interaction flows to suit their needs through Interactive Voice Responses supporting Automatic Speech Recognition and Text-to-Speech. Virtual Agent and auto e-mail response capabilities provide comprehensive 24/7 services, while allowing valuable agent resources to focus on premium customers.


 

Wireless & Mobility
Aastra Business Cordless

Why tie yourself to your desk? And why miss important calls when you are somewhere else in the office - and then pay to return them?

With business cordless technology, we give you the key to a more flexible office. Whether you work at a hospital, distribution center or manufacturing plant.

Our cordless phones are small, lightweight and provide all the functions of a wired telephone-plus additional features tailored to a wireless environment.

Quick charging and long-lasting, our business cordless phones work in networks of anywhere from 3-4 people to 20,000 users. Try them with one of our integrated cordless PBXs, or as a bolt-on cordless solution that is compatible with any PBX system you may have.

So why not give your staff the mobility they need, and ensure that your customers always get through to the person they are looking for? Both will appreciate the consistently excellent speech quality and the increased accessibility. And everyone will appreciate the heightened productivity.


Aastra Mobile Extension

Mobile phones, allowing you to move around and still be able to call or be called, is a fundamental element of mobility. But supporting mobile behavior requires much more. The mobile professional also require access to the applications, services, support, and flexibility that your communication system provides.

What if your mobile phone was connected to your PBX just like any other office extension? Aastra MD110 Mobile Extension will give you this unique service. Aastra MD110 Mobile Extension integrates mobile phones into the PBX, providing all services needed to allow your employees to become truly mobile professionals.


 

CTI Applications
Aastra BusinessPhone Backstage & UM

BackStage functionality includes business call support, messaging, communication profiles, presence information, team efficiency enhancements and data integration. A key element is the integration with a customer’s infrastructure. This is especially important for examples like Outlook, directories, tools for Customer Relationship Management and web information services.

The supported communication devices are digital, analog and IP phones, cordless and mobile phones. Access is provided via PCs, Terminal Clients, Web browser and Pocket PCs.

Technology options available for selection are Computer Telephony (CT), Voice over IP (VoIP) and, if needed, Terminal Server, wireless LAN (WLAN) and Remote Access Services. The communication systems served are BusinessPhone and MD Evolution (generally platforms supporting the common CSTA / TSAPI Computer Telephony standard).

Valuable functions
BackStage not only enables your PC with all the enhanced functions of a desktop telephone, it also enables other applications for telephony functions. It integrates data and it provides cordless and mobile phones with convenient and unified handling:

  • Easy Call Management
  • Speech Interaction
  • Integration with Voice Messaging and Unified Messaging
  • Mobile Messaging Services
  • Personal Tools
  • Call Profiles and Routing
  • Group Collaboration
  • Security
  • Integration with other software and data

The Unified Messaging Solution

The Unified Messaging solution for BusinessPhone is designed to simplify the users day-to-day handling of messages in an intelligent, flexible and intuitive way. It comes down to one single point of access to the voicemail, faxmail and e-mail systems increasing the users efficiency and productivity. Users can forward voicemail and faxmail messages as an attachment to an e-mail message to numerous addresses within their company or throughout the world. They can access messages remotely via the Internet when on the move.

SMS notification to mobile phones will inform the user about new voice, text, fax or call-me messages. That allows fast response to the message originator. Using this solution, all your messages can follow you, wherever you and your PC are. By providing your workforce with this fully integrated Unified Messaging solution, you are not just improving their ability to handle their messages more effectively. You are giving them the power to be more productive, both individually and as part of team.


Aastra MX-One Messaging

MX-ONE™ Messaging is a state-of-the-art mobile messaging application that lets users access their messages anytime and anywhere. All messages— whether voice, fax or e-mail—are available through your mobile phone via text-to-speech or your computer desktop via Microsoft Outlook, Lotus Notes, Novell GroupWise or any IMAP4-compliant e-mail system. This instant accessibility leads to greater productivity and efficiency, giving your company a vital competitive edge.

MX-ONE™ Messaging combines the best of two worlds, namely data and voice in an integrated, easy-to-manage convergence-based communication server.

MX-ONE™ Messaging Voice Mail

Messaging Voice Mail is a feature-rich, voice messaging system supporting up to 120 ports per server. Up to 256 servers can be networked. Messaging Voice Mail has all the traditional voice mail features and can be expanded into a complete Unified Messaging system. Messaging Voice Mail also provides auto attendant capabilities that can be used to route incoming calls without an operator.

MX-ONE™ Messaging Fax Mail

Messaging Fax Mail Server is an e-document delivery system ideal for the small to mid-size company, department or workgroup. With Messaging Fax Mail, organizations can take advantage of a wide range of network faxing options, including creating, sending and receiving documents directly from computer desktops.

MX-ONE™ Unified Messaging

MX-ONE™ Unified Messaging is a state-of-the-art mobile messaging application that lets users access their messages anytime and anywhere. All voice, fax, and e-mail messages are available at desktop or mobile phones, as well as on computer desktops, via Microsoft Outlook, Lotus Notes, Novell GroupWise or any IMAP4-compliant e-mail system. This instant accessibility leads to greater productivity and efficiency, giving your company a vital competitive edge.
 


 

Telephones & Terminals

Aastra Analogue Telephones

Dialog 4106 Basic
The classic telephone that offers a sound platform of features designed for basic demands.


Dialog 4147 Medium/Hotel
This versatile telephone is designed to be easily adapted to suit different user demands, be it office, hotel or home.



Dialog 4186 High
This is the most advanced telephone in the Dialog 4000 Analog range of telephones, sophisticated and yet extremely user friendly and practical.



Dialog 4187 Plus
This is the most advanced telephone in the Dialog 4000 Analogue range. The LCD display can be tilted and show time, date and duration of call as well as last dialed number. This phone has the same features as Dialog 4186 but is supporting CLIP functionality.


Aastra Digital System Telephones

Dialog 4220 Lite
This compact, cost-effective model meets all basic telephony needs.


Dialog 4222 Office
The Dialog 4222 Office is a desktop telephone with virtually all of the features you need in the office.



Dialog 4223 Professional
This multi-featured professional model supports advanced system functions.


Dialog 4224 Operator
The Dialog 4224 Operator telephones are specifically designed for the needs of operators working with MD110 and BusinessPhone PBXs.


Dialog 4225 Vision
This multi-featured top model supports advanced system functions that are ideal for demanding and executive office usage.


Aastra IP Telephones

Dialog 4422 IP Office
The Dialog IP Office is feature-rich IP telephone offering the functionality needed for users working in an office environment.


Dialog 4425 IP Vision
Dialog 4425 IP Vision combines advanced IP and voice functionality with the simplicity of an ordinary telephone.

Dialog 5446 IP Premium
The new Dialog 5446 IP Premium represents yet another step forward for application-oriented IP terminals, offering a modern and user-friendly interface. The large, color, touch-screen display offers features such as web browsing and self-labeling keys to present contacts and buddy lists. The menus are icon-based, making navigation both easy and intuitive. With navigation via icons instead of text commands, the Dialog 5446 IP Premium is a revolution in user-friendliness. The user interface is much more intuitive and easy to use, and with the model’s similarity to smartphones, the learning process goes quickly.

Ease-of-use means that the phone and all of its features will be used to their full potential, leading to considerable increases in efficiency. In addition, synchronization with contacts in MS Office Outlook® is also provided. A Gigabit Ethernet switch allows for unrestricted bandwidth access when a Dialog 5446 IP Premium is linked to a PC.



Aastra Cordless Telephones


DT190
Aastra’s DT190 is the perfect choice for the busy user that needs a phone offering mobility in the small or medium offices.



DT292
The DT292 offers you maximum mobility and all the features you need for your daily work.



DT590
The DT590 cordless phone offers the most demanding customers advanced, state-of-the-art cordless phones with full business functionality.



DT430 ATEX
The DT430 ATEX come to you with unbeatable built-in convenience in the form of memory functions and a sleek yet durable design.



DT432 ATEX
The DT432 ATEX ia an intrinsically safe set in potentially hazardous enviroments.



DT412
The DT412 is Aastra s offering of a robust telecommunication tool for people working in harsh environments




DT422
The DT422 for people working in high-risk environments, requiring personal security just a key press away.


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